FAQ
Questions, answered plainly.
20 of 20 questions
What exactly does ALLICUX do?
GeneralIt compares road, sea, air and rail rates for the same shipment, generates the customs and eFTI documents from the shipment you entered, and tracks the consignment with a verifiable checkpoint record. We are not a carrier and we own no trucks.
Which lanes are covered?
GeneralThe Türkiye → EU corridor. Road and air return live quotes from connected carriers today; sea and rail capacity is booked through forwarding partners and quoted on request.
Do I need to be a large exporter?
GeneralNo. The product is built for shipments between roughly 100 kg and 20 tons — the range that is too big for a courier and too small for a forwarder to prioritise.
Is the platform available in Turkish?
GeneralThe marketing site is in English and Turkish — switch with the language selector in the header. The application itself is in English today.
How much does it cost?
PricingFree covers 5 shipments and 3 customs documents a month. Pro is $79 a month for unlimited shipments and documents. Enterprise is quoted per customer.
Is the platform fee on top of the carrier price?
PricingNo. The figure you compare is the total, with the platform fee shown as its own line inside it.
Do you charge per quote?
PricingNo. A comparison counts as one request however many carriers answer, and comparing rates does not count against your plan.
What is an A.TR certificate?
CustomsIt proves industrial goods are in free circulation under the Türkiye–EU Customs Union. With it, duty on most industrial headings is zero; without it the importer pays the MFN tariff.
When do I need EUR.1 instead?
CustomsWhere the Customs Union does not apply — agricultural goods, and free-trade-agreement countries outside the EU.
Do you file the customs declaration for me?
CustomsNo. The platform generates the documents from your shipment record; a customs broker files them. The document number is assigned by the authority, not by us.
Are the generated documents legally valid?
CustomsThey are drafts. A document becomes valid when the customs authority approves it, and the certificate number is assigned at that point, not by us.
What happens in July 2027?
CustomsRegulation EU 2020/1056 requires competent authorities to accept electronic freight transport information. It does not force you to go electronic — it removes your counterparty's grounds for refusing it.
Is the duty calculator binding?
CustomsNo. It is a modelled estimate against a versioned tariff table. The final assessment is made by the destination customs administration.
How current is the tracking data?
TrackingCheckpoints arrive from the carrier's own tracking feed. Public tracking returns checkpoints only — no coordinates — so there is no live map on that view.
Are the border gate waits live?
TrackingNo. They are modelled from historical patterns and labelled as modelled everywhere they appear. There is no live customs feed behind them.
What are geofence alerts?
TrackingA notification when a shipment enters or leaves a zone you defined — for example 50 km before Kapıkule — so you can act before the delay lands.
Is there an API?
TechnicalYes, on the Enterprise plan: REST endpoints plus webhooks.
What is the proof chain?
TechnicalEvery checkpoint is hashed into a SHA-256 chain. If a record is altered after it was written the chain stops linking, and verification reports the index where it broke.
Who can see my shipment data?
TechnicalYou, and the carriers you send a request to — only what a rate request needs. We do not share it with carriers you have not selected.
Do the AI forecasts come with a confidence score?
TechnicalNot yet. The models have not been validated against completed deliveries, so we show "not calibrated" rather than invent a percentage.